MAINTENANCE AND SUPPORT

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In today’s world, when your website is down, your business is at risk. Aegaeon team with our full-cycle customer support services is always there to ensure your online business thriving. When you deal with Internet products, you can come across three major maintenance and support challenges. They are:

  • Business Continuity: it is necessary to ensure the company’s continuous thriving
  • Functionality: the server and operational system need to be functioning fast and bug-free
  • Expertise: it is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while

Our Services

Aegaeon Customer Support team is continuously educated and trained to address the needs of your business. Currently we offer the following technical support services:

Software maintenance and proactive support Our proactive approach lets us warn the customer if the back-up is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

OS and server migration Sometimes operational systems and servers do not perform to the utmost. Aegaeon Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

Performance/availability monitoring Aegaeon helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

Application improvement Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

Task/bug tracking systems deployment and customization Taking the value of reporting and identifying defects into account, Aegaeon specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.